Outgrown Klaviyo (or our current email/SMS tool)
The flows you keep postponing because the tool cannot build them
Ecommerce brands get RetailResearchOps, an all-in-one retention marketing platform, plus a forward-deployed marketer who rebuilds those postponed flows instead of handing you a help article.
The problem
A fragmented stack, a fragmented view of the customer
Email lives in one tool, SMS in another, loyalty somewhere else entirely. Teams end up stacking exclusions and workarounds just to avoid sending the wrong message twice, and no one has a single, trustworthy view of what a customer actually did.
What we hear from brands
Expensive, fragmented stack with minimal personalization and no A/B testing, says an indoor-gardening brand on a legacy tool plus a loyalty add-on
Segmentation and SMS alignment insufficient, the tools prevent unified customer journeys and deep personalization, says a home-lighting brand
Flows only cover basic cart and browse abandonment, email performance declining amid fierce competition, says an independent fragrance boutique
The new way
A single platform, not a patchwork
RetailResearchOps combines a real-time customer data platform, email, SMS, push, on-site personalization, and loyalty in one system, so a brand's data does not stay locked inside a single channel. Every subscription includes a dedicated forward-deployed marketer, not a separate line item for strategy.
Outcomes brands report
8.6x
campaign-driven revenue growth year-over-year compared to the old platform
1.8% to 6.8%
of total revenue attributed to campaigns
Full week
of work time saved over five months through streamlined operations
How it works
Switching platforms without switching off your revenue
You approve, your forward-deployed marketer builds
Access and sign-off on the plan are what you contribute. The build, the data transfer, and the flow reconstruction are not on your plate.
Current tools stay on until launch day
There is no window where campaigns, tracking, or customer data go quiet. Old and new run in parallel until the switch is ready.
A dedicated forward-deployed marketer covers 99% of the work
From integrations to deliverability warm-up, the forward-deployed marketer assigned to your account owns the bulk of the migration.
The platform
Built around orders, not around contacts
Generic marketing platforms treat a customer as a row with attributes. Here the model starts from carts, orders, and catalog, so questions about repeat purchase or category affinity are queries rather than projects.
Including
Your forward-deployed marketer
Why a 5-minute SLA is realistic here and not elsewhere
A 5-minute response only works if the person answering is not juggling 60-plus accounts. RetailResearchOps's forward-deployed marketers stay under 15 accounts each, which is what makes the fast reply time sustainable rather than a marketing promise.
5-minute response time versus 72 hours industry-wide
Fewer than 15 accounts per marketer
Shared Slack channel included
Replace your stack
What usually goes first, and what goes last
Email and SMS move at migration, capture and recommendations follow within weeks, and loyalty tends to wait until the rest is settled. Each one gets better as the profile underneath fills out.
See the switch before you make it
Book a demo and leave with a clear picture of what changes and what stays the same.